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Tag: Marketing and Advertising

1 Is Your Brand Still Using a Personal Facebook Profile?

  • May 8, 2013
  • Darren Durham
  • · Facebook · News
Blab It Canada

If so, then you’re doing it wrong. As a consumer there’s nothing quite as annoying as performing a Google search and being directed to a personal profile on Facebook, acting as a business. There is no information, no about section, no contact information, and I have to send you a friend request in order to engage with you? There’s about a 99% chance I’m going to hit the back button and move on to the next search result and completely disregard your brand in the future. That’s a pretty powerful thing. In social media it’s important to not only have the right attitude but also a solid strategy, this includes utilizing all your social media platforms properly. Nothing is foolproof but below is 15 reasons why you need a Facebook fan page instead of a personal profile.

1. Unlimited Friend Count

While the amount of friends you have on your personal profile page is limited and capped at 5,000, your Fan Page can have an infinite number of fans. This is probably one of the most important reasons that you should be using a Fan Page and not your personal page. Why would you ever want to limit the amount of fans your brand can have?

2. You Have The Option To Keep Your Personal Life Private(-ish)

In creating a Fan Page you are, essentially, keeping your personal page separate and not connected to it. For those who want to keep Facebook for friends and family, this is an important feature. It’s vital. You can control the privacy settings on your personal page and optimize publicity for your Fan Page. It can become incredibly annoying to your friends and family who are constantly seeing business updates from you. This option is a great way around it.

3. Search Engine Results

Facebook Fan Pages are indexed, which means that some of the public content is indexed as well. As a business, you want to show up on the search engines. Of course, you want to direct traffic to your website first, but having a social presence is very important.

4. Tagging Your Brand

Your fans and other Fan Pages can tag your Fan Page. Only your friends can tag your personal page. As you want to show up on as many newsfeeds as possible, you definitely want the option to be Tagged in photos and posts by others. This increases your engagement, not to mention your fan base.

5. Facebook Insights

Facebook Fan Pages have great analytics. You can tack the amount of views a post receives and monitor your weekly reach all within the Facebook Insights. To be a smart marketer means knowing how to maximize each post and learning which posts work best for your brand. This is the insight you need to deliver the right content to your fans.

6. Facebook Tabs

Facebook tabs are only allowed on Fan Pages. Enough said?

7. Facebook Contests

Facebook contests are often seen in tabs. You can’t host a successful contest on your personal page because the software and third party apps are just not there. Contests build engagement and engagement is your friend.

8. Profiles Look Like You Don’t Know What’s Going On

Plain and simple. A brand that directs to a personal page just looks amateur. You only get one first impression. You don’t want it to be this one.

9. Advertising

Facebook advertising, while expensive, is very targeted. Advertising to a Fan Page is more effective than an outside landing page because Facebook wants to keep the traffic within the network. You can promote your Fan Page through ads, but not your personal page.

10. Admin Connections

By granting select people access to your Fan Page, you avoid giving out your password to multiple people. You can chose what rights they get to finagle with and what they can do within your Fan Page. This also allows for a pretty nice checks and balances system for your brand.

11. Check-Ins & Location Services

You can allow people to check into your brand through your Facebook Fan Page. You can’t do anything like this on your personal page. If you have a location for your business, this is crucial for social proofing and newsfeed marketing. You always want to get people to interact with your brand. They can do so by checking in.

12. Promoted Posts

Okay, you can promote your posts now on your personal page, but they aren’t as strong. Your personal page is often less targeted than your Fan Page. In being able to promote certain posts you are able to garner more exposure for whatever it is you’re trying to push. You’ll also have analytic access to this promoted post. If you promote posts like I do, you’ll notice a definite leap in Likes.

13. Showcase The Other Pages You Like

Fan Pages give you the option to like pages and showcase them on your page. These should be brands that you have relationships with or brands that have a similar following. See tip #15 for more on this.

14. Newsfeed Marketing

Newsfeed marketing is the basis of social media marketing. By having a regularly updated Fan Page, you’ll be seen and noticed on the newsfeeds of your fans. When they interact with your posts and brand, you’ll show up on their friends’ newsfeeds. This is your key to gaining new fans.

15. Comment As Your Brand

This is great branding. As long as you Like pages officially to your Fan Page, you can comment on their content and posts as well. In doing so, you’re increasing exposure for your brand and providing valuable (read: priceless) insight and conversations with a new audience.

Do you use your personal page for business?  What other benefits are there in using a fan page instead of a personal page?

Source: Stephanie Frasco – ConvertWithContent.com

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2 Social Media Ad Revenue to Grow to $11 Billion by 2017

  • May 3, 2013
  • Blab It Canada
  • · News
shutt

Social media ad revenues expected to grow to $11 billion dollars by the year 2017. Facebook alone is expected to make close to $1 billion from its mobile ad revenue in 2013.

Many social media industry leaders scoff at the idea of paying for attention in social media. That’s easy to say for individuals that were early adopters and were able to grow a substantial following. That’s not the same situation that businesses find themselves in. It’s imperative that they build a following on social media – and to accelerate that growth and capture leads – paying for advertising is a solid investment with a positive return on investment.

Social ads reach the audience in which you’ve invested a lot of money and time into nurturing. You can see which audiences are engaging the most, so you can ensure that your ads are being bought correctly and you’re actually growing your fan base based on true data. Salesforce Marketing Cloud VP Peter Goodman

Take a look at the infographic below!

the-social-advertising-landscape-by-salesforce-socialcom_51814268f0c74-640x3345Source: Marketing Tech Blog

 

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2 Measuring Social Media ROI

  • May 1, 2013
  • Blab It Canada
  • · News
Slide6

The subject of measuring the ROI on social media marketing is usually one of the first inquiries any prospective client of ours has, and we’ve discussed this internally to no end. Measuring what matters is the most effective way to ascertain ROI, of course.

But, inevitably, that means firstly establishing what ‘matters’ most to each individual business.

And, unfortunately, traditional marketing metrics still focus doggedly on cash generated per $1 spent. Old school thinking.

One of the most amazing things to consider when discussing social media marketing ROI is the sheer variety and volume of different types of ROI based on activities undertaken via social media engagement and blog marketing. These ROI factors include:

* Financial ROI

This one is usually at the top of most businesses’ lists for effective social media marketing. But, it’s important to lose the traditional ‘cash in per $1 spent’ thinking. Social media marketing is far more sophisticated than that. There should be measurement and monitoring of cash generated from social media engagement, but don’t get too obsessed with the money coming in. Remember the full mix of ROI.

* Prospect Engagement ROI

Given that more and more prospects, clients and customers are engaging online via social media, the importance of engaging with them there cannot be underestimated. If you’re grabbing their attention and driving them back to your website and blog, this is an important ROI from social media marketing to consider. Traditional advertising is dying – we pay little attention, in the midst of increasing amounts of white noise, to broadcasting messages. Engaging online over time delivers new business. Fact.

* Search Engine Ranking ROI

When customers consider buying products or services, after taking on board recommendations from trusted sources, where’s the next place they go? Online. And if you’re not being found via Search Engine rankings, your competition will be. This is a significant social media marketing ROI – the effective use of SEO copywriting and blog marketing can deliver outstanding results in terms of Search Engine Rankings – front-of-mind online presence delivers new business.

* Brand Reputation ROI

When prospects are looking to engage with products and services, having the right presence online is critical. This blog post centred around life-threatening service delivered by Kwik Fit has attracted an average of 100 visits per day, and has generated a huge amount of negative interest from the British public and Press. Through effective social media marketing, it’s possible to guarantee a number of different ROI measurements, ensuring an easy buying decision to follow from your prospects.

* Thought Leadership ROI

Since 2009, more and more companies are opening their doors online and demonstrating thought leadership via social media engagement and blog marketing. The days of ‘shop window’ websites are well-and-truly over. Prospects demand transparency online, and they want to see more of a company online than ever before. Effective blog marketing is a crucial way to measure, monitor and deliver thought leadership ROI. Let’s face it, if you’re not engaging with a prospect, you’re simply talking at them.

* Competitive Edge ROI

Being perceived as leading the way via social media marketing is a critical ROI to consider. Bearing in mind that many customers make buying decisions based on emotive rather than practical factors, the importance of having the competitive edge online gets really important. If you’re open, transparent, with great customer reviews and an engaging style via social media, this delivers a winning presence online. Taking business from your competition can be as simple as running an effective and consistent blog.

* Final thoughts – are you focusing on the right ROI?

Generally these conversations with clients focus around a key question, which is: “When are we going to start seeing clients and new business coming from this social media marketing?” – this is a fair enough question, of course, but it’s still focusing on the financial ROI only, which is a limiting approach at best.

The financial ROI will come in time, given the way a client’s social media marketing is moving. I prefer to look at the overall picture, and examine ROR – Return On Relationship -  to ascertain value.

Source: Social Media Today

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1 Under the Hood: The natural language interface of Graph Search

  • April 29, 2013
  • Blab It Canada
  • · Facebook · News
163-Introducing-Graph-Search-600x309

Want to know just what exactly Facebook Graph Search is? Facebook Graph Search engineering manager Xiao Li and research scientist Maxime Boucher explain, in great detail, the inner workings of Facebook’s latest and greatest weapon in the search wars.

The Graph Search engine is built upon highly structured datain the form of a graph, representing hundreds of types of nodes and thousands of types of edges. People, pages, places, photos and posts are all nodes in the graph, each with structured information of its own nature. For example, users have gender information, places have addresses, and photos have posting dates. Moreover, the nodes are connected to each other in various ways. Someone can like a page, study at a school, live in a city, be in a relationship with another user, check in at a place, and comment on a photo. A photo, in turn, can be tagged with a person and be taken at a place. It is the richness of the data that defines the nature of Graph Search; the system needs to be designed toward understanding the user intent precisely and serving structured objects.

Given this large variety of nodes and edges, building a search engine to let users search over Facebook’s graph has proven to be a great challenge. The Graph Search team iterated over possible query interfaces at the early stage of this project. There was consensus among the team that a keyword-based system would not be the best choice because of the fact that keywords, which usually consist of nouns or proper nouns, can be nebulous in their intent. For example, “friends Facebook” can mean “friends on Facebook,” “friends who work at Facebook Inc,” or “friends who like Facebook the page.” Keywords, in general, are good for matching objects in the graph but not for matching connections between the objects. A query built on keywords would fail in cases where a user needs to precisely express intent in terms of both nodes and edges in the graph. The team also toyed with the idea of form-filling augmented by drop-down filters. However, because of all the possible options you could search for on Facebook, this would easily lead to an interface of hundreds of filters.

In mid-2011, the team converged onto the idea of building a natural language interface for Graph Search, which we believe to be the most natural and efficient way of querying the data in Facebook’s graph. You can find “tv shows liked by people who study linguistics” by issuing this query verbatim and, for the entertainment value, compare the results with “tv shows liked by people who study computer science.” Our system is built to be robust to many varied inputs, such as grammatically incorrect user queries, and can also recognize traditional keyword searches. Our query suggestions are always constructed in natural language, expressing the precise intention interpreted by our system. This means you know in advance whether the system has correctly understood your intent before selecting any suggestion and executing a search. The system also suggests option for completing your search as you type in to the typeahead, demonstrating what kinds of queries it can understand.

The components of the architecture of our natural language interface:

  1. Entity recognition and resolution, i.e., finding possible entities and their categories in an input query and resolving them to database entries.
  2. Lexical analysis, i.e., analyzing themorphological, syntactical and semantic information of the words/phrases in the input query.
  3. Semantic parsing, i.e., finding the top N interpretations of an input query given a grammar expressing what one can potentially search for using Graph Search.

Grammar

Structure: We use a weighted context free grammar (WCFG) to represent the Graph Search query language, defining what queries can be understood by Graph Search. In loose terms, the grammar consists of a set of production rules that generate more specific expressions from abstract symbols:

[start] => [users]                               $1

[users] => my friend                         friends(me)

[users] => friends of [users]              friends($1)

[users] => {user}                               $1

[start] => [photos]                            $1

[photos] => photos of [users]           photos($1)

The symbol [start] is the root of a parse tree. Theleft-hand-side of the rule is a non-terminal symbol, producing the right-hand-side,which consists of either non-terminal or terminal symbols. In Graph Search, a terminal symbol can be an entity, e.g., {user}, {city}, {employer}, {group}; it can also be a word/phrase, e.g., friends, live in, work at, members and etc. A parse tree is produced by starting from [start] and iteratively expanding the production rules until it reaches terminal symbols.

Semantic: Each production rule has a semantic function; and each parse tree, therefore, is associated with a semantic tree. A semantic function can take arguments such as an entity ID in the rule, if available, and modifiers of an entity category;and semantic functions are combined to form semantic trees. For example, the parse tree that generates “My friends who live in {city}” has a semantic intersect(friends(me),residents(12345))). Such semantics can be transformed to the Unicorn language and then executed against search indexes.

Parameterization:The grammar has a cost structure in order to produce relative rankings of parse trees. Our grammar currently has three large categories of costs:

  1. Rule costs (query-independent): This set of costs represents prior information in the rules themselves. A rule cost is determined by both the semantic and the display text associated with a rule.
  2. Entity costs (query-dependent): These are costs of matching entities in terminal rules, which depends on the outputs of entity detection as well as entity resolution.
  3. Matching costs (query-dependent): This category of costs is for matching lexical tokens in terminal rules. This category includes insertion costs, deletion costs, substitution costs and transposition costs. The table below gives a summary of what these operations represent.

Next, we take a closer look at how an input query is matched against entities and lexical tokens in a terminal rule.

Entity detection and resolution

As mentioned earlier, the terminal rules of the grammar consist of entities as well as words and phrases. To detect entities, we built a detector that can identify query segments that are likely to be entities and classify those segments into entity categories. For example,

  • “people who live in san francisco”

The segment “san francisco” is likely to be an entity of the {city} category.

In Graph Search, we have 20+ entity categories, including {user}, {group}, {application}, {city}, {college}, etc. At entity detection time, we allow multiple query segments, including overlapping ones, to be detected as potential entities, and allow multiple entity categories to be assigned to each query segment. This process provides important signals for semantic parsing.

The entity detector is constructed on the basis of n-gram based language models. Such models contain conditional probabilities of a word given the past n-1 words as well as smoothing parameters, providing a principled way of estimating how likely a word sequence is generated by a data source. In the context of Graph Search, we built two types of language models:

  • A set of entity language models, each represented by n-gram statistics for an entity category. For example, the bigrams san+francisco and new+york both have high probabilities in the {city} language model, but low probabilities in the {user} language model.
  • A grammar language model, represented by n-gramstatistics of the Graph Search query language. For example, live+in+{city} is a prominent trigram in the grammar language model.

Given these two types of language models, one can perform inference on a given input query to estimate the probability of any query segment belonging to any entity category, i.e.,

p(Class(Qi:j)= K | Q1:N),for all {i, j, k}

For query segments that are detected as entities with high confidence, we send them to Unicorn typeahead system for entity resolution,i.e., retrieving and ranking database entries given the text form of that entity. The Unicorn typeahead system ranks entities based on signals such as static rank, text proximity, social proximity, and geographical proximity, among many others. These systems have been described in a previous blog post here: https://www.facebook.com/notes/facebook-engineering/under-the-hood-indexing-and-ranking-in-graph-search/10151361720763920.

Lexical analysis

The grammar that powers Graph Search was developed to let users query for any sets of results. Our team realized very early on that to beuseful, the grammar should also allow users to express their intent in many various ways. For example, a user can search for photos of his friends by typing:

  • “photos of my friends”
  • “friend photos”
  • “photos with my friends”
  • “pictures of my friends”
  • “photos of facebook friends”;

A user should be able to find people who are interested in surfing by:

  • “people who like surfing”
  • “people who surf”
  • “surfers”

Moreover, we should allow users to issues queries that arenot necessarily grammatically correct, e.g.,

  • “people who works at facebook”
  • “photo of my friends”

The challenge for the team was to make sure that any reasonable user input produces plausible suggestions using Graph Search. To achieve that goal, the team leveraged a number of linguistic resources for conducting lexical analysis on an input query before matching it against terminal rules in the grammar.

Synonyms: The team gathered long lists of synonyms that we felt could be used interchangeably. Using synonyms, one can search for “besties from my hood” andget the same results as if he had searched for “my friends from my hometown.” Note that matching synonyms comes with a cost, i.e., the substitution cost described in grammar parameterization. Note that there are cases that go beyond word level synonymization; an input query form can reformulated to another form as a paraphrase, e.g.,

  • “where to eat sushi” -> Sushi restaurants

Fillers: Our grammar only covers a small subspace of what a user can potentially search for. There are queries that cannot be precisely answered by our system at this time but can be approximated by certain forms generated from the grammar. For example,

  • “all my friends photos” -> My friends’ photos
  • “young men from my hometown” -> Men from my hometown

In order for our grammar to focus on the most important parts of what a user types, the team built list of words that can be optionalized in certain context: “all” can be ignored when it appears before ahead noun as in “all photos”, but shouldn’t be ignored in other context such as “friends of all” (which could be auto completed to “friends of Allen” and thus shouldn’t be optionalized). Various corpora such as the Penn Treebank were used to gather words that can be optionalized in certain sub-trees of the grammar.

Related forms: Someentities in the Facebook graph correspond to general concepts that can be described with different forms. For example, on a Facebook profile it ispossible to list “surfing” as an interest. However, if one searches for “Peoplewho surf,” or “Surfers,” one could reasonably expect to find that person, even though the page liked by that person is “surfing.” Our team used WordNet toextract related word forms to let users search for people with similar interests in very simple queries “surfers in los angeles” or “quilters nearby.”

Inflections: We also obtained inflected forms for the nouns and verbs in our terminal rules. Some inflections do not change semantics, e.g., “photo” vs. “photos”; while others (such as tenses) can carry different semantics, e.g., “people who work atfacebook” vs. “people who worked at facebook”. Moreover, some inflections require agreements with other parts of a sentence. Our [missing word? System?] only returns parse trees in which all word forms are in accordance with all agreement rules. As result, the display text for any input query is always grammatically correct, e.g.,

“people who works at facebook” -> People who work at Facebook

“photo of my friends” -> Photos of my friends

 Parsing

The input query, augmented by entity information and lexical analysis, is then fed into a semantic parser, which outputs the K best parse trees as well their semantics and display texts. Parsing is performed in three steps.

Terminal rulematching: Find all terminal rules from the grammar that match the input query. During this process, we also obtain the information about:

  1. The starting and ending positions of the query,(i, j), against which each rule matches.
  2. The cost associated with each rule and querysegment pair, (Rk, Qi,j). The cost iscomputed based on editing costs described in our grammar parameterization, aswell as rule costs themselves.

Search: The parsing step aims at constructing a parse tree, and hence its semantic tree, from a subset of matched (Rk, Qi,j). This subset has to contain a sequence of non-overlapping, consecutive token ranges, (i,j), that spans the entire input query. The parse tree constructed has to reach the [start] symbol.

In Graph Search, we use a variation of the N-shortest path algorithm, an extension of Dijkstra’s algorithm, to solve the problem of finding the top K best parse trees. Our biggest challenge was to find several heuristics that allow us to speed up the computation of the top K grammar suggestions, thereby providing a real-timeexperience to our users.

Semantic scoring:

A naïve, context-free grammar would allow the production of a wide range of sentences, some of which can be syntactically correct but not semantically meaningful. For example,

  • Non-friends who are my friends
  • Females who live in San Francisco and are males

Both sentences would return empty sets of results because they each carry contradictory semantics. It is therefore critical for our parser to be able to understand semantics with opposite meanings in order to return plausible suggestions to users.

We also need to prevent Graph Search from presenting multiple suggestions that have the same meaning, e.g.,

  • My friends
  • People who are my friends
  • People I am friends with

Itwould be bad user experience to see these suggestions appear together, as they are essentially different ways of expressing the same intent.

To prevent the parser from producing suggestions that are semantically implausible, or producing multiple suggestions with duplicate semantics, we built constraints into the grammar, and modified our search algorithm to comply with those constraints. In particular, we used a semantic scoring mechanism that demotes or rejects undesirable suggestions during the search process of finding top K parse trees.

Fallback: Finally, for queries completely out of the scope of our grammar, we built a mechanism to detect them and fall back to entity suggestions or web search suggestions. The detector uses a number of features extracted from the input query and the parse trees to decide whether the user intent is covered by the scope of our grammar.

Going Forward

At the time we launched Graph Search, there was little real user data that could be used to optimize our system, and a good number of the components here were designed based on intuition and tuned based on a limited set of data samples. We are excited tosee how Graph Search performs now it has begun rolling out, and to use that data to improve how search suggestions are generated. Closing the feedback loop for Graph Search will be a big step toward a data-driven system optimized for user engagement and satisfaction.

There are many exciting milestones ahead of us. Making Graph Search available to mobile and international users will give all users equal opportunities to enjoy the power of Graph Search. The grammar coverage can be expanded drastically if we inject semantic knowledge from the outside of the Facebook graph, and connect it withthe Facebook world. As a simple example, we would be able to serve answers to “Steven Spielberg movies liked by my friends” by finding connections between Steven Spielberg and movies in our graph.

Graph Search is one important pillar of Facebook on its mission to make the world more open and connected. We are only 1% complete on this road and we are looking forward to the rest of the journey!

Source: Facebook Engineering Blog

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2 New VS Old Media Billionaires

  • April 24, 2013
  • Blab It Canada
  • · News
NEW-MEDIA1

We all know the Internet and Social Media have done nothing less than explode in the past decade. Nothing can attest to that fact more than a look into the bank accounts of a few of the men who have been lucky enough to cash in on the phenomenon. Our friends at Staff.com provided us with an interesting infographic comparing these “new media” billionaires to the big dogs of the more traditional types of media. Below you can check out the side effects of being on the cutting edge of new media!

TD-Infograph_New-vs-Old-Billionaires

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0 ‘Study’ Suggests Teens Are Abandoning Facebook

  • April 19, 2013
  • Blab It Canada
  • · Facebook · News
facebook-dislike-like-shirt-2
This infographic explores the recent trends for teenagers related to Facebook and social media. We all hear anecdotally about the movement of teens to other (often mobile-centric) social media platforms.

So what?

  • For Facebook North American active users numbers are declining
  • The average age of Facebook users has risen from 38 to 41 years old
  • The number of Moms getting on Facebook is rising sharply
  • Teens are increasingly going mobile and Facebook is not their favorite app
  • There are a lot of hot, new apps like Kik Messenger, WhatsApp and SnapChat that are grabbing the attention of teenagers

It’s all displayed below for you in this “hot of the press” infographic. Enjoy and feel free to share or embed using the code below the infographic!

Teens-Facebook-Social-Media

Personally I don’t see this information as threatening to online or social media marketing professionals. In my opinion information like this does nothing but increase the marketers knowledge and add a tool to their belt. Many people get in a panic about the numbers and how it can affect their brands online presence. The Internet isn’t going any where so there is never a need for panic, more research and education can clearly show you where your brand needs to be, if Facebook is on the decline then you need to know where to look. Clearly Internet traffic has been moving to mobile overall, despite what teens are up to. That is nothing more than pointing out the obvious but is also an indication of where your brand needs to be to survive in the online space.

I was never fan of infographics because they feel much like web propaganda, sensationalizing the facts. I do, however, enjoy sharing them and making conversation about the information that is presented. Let me know in the comments how you feel about infographics, propaganda, and the overall impression that Facebook is “getting old.” P.S. – Everyone ‘hates’ Facebook, but no one stops using it…

-Darren

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0 40th Anniversary of the Cell Phone

  • April 3, 2013
  • Blab It Canada
  • · Mobile · News
35427825-1_620x433

You’ve likely seen countless posts about this significant day in human history today but I’m going to shift gears in this article and put a spin on it that most people likely haven’t considered. Below is the infographic Mashable posted in it’s homage to Martin Cooper, give it a quick once over and I’ll meet ya on the other side.

cellphone-anniversary

 

Ok so lots of cool stuff there, not really the best infographic on providing a full blown history but it does it’s job.

All I want to do is focus on is the bottom of this image, the last 5 years of mobile. The inception of the iPhone has skyrocketed mobile use over the past half-decade, effectively putting an Internet powered device in the hands of over half the population. 24/7 Internet access to that many people is an amazing thing, it is also a very important piece of information all business owners need to consider.

We’ve seen current trends shift away from desktop/laptop use and towards mobile use. It’s quick, easy to use and always with you. What does this mean for you? Well nothing if you choose to ignore it, but smart marketers have known throughout this shift that mobile is a very important aspect of their future. With only 16% of users use their mobile device to make phone calls yet 1 in 5 have it in their hand every 10 minutes, it doesn’t take a genius to figure out what they’re using it for. Mobile website optimization, mobile applications and integrating a system that connects your brand seamlessly across multiple platforms are more important than ever. Taking advantage of that information is the thing that will put your brand in the forefront of a major change in which all consumers are the main demographic.

Expect to see a smartphone in the hands of almost every person on the planet in the next 3-5 years. So as we look back on the day and device that started it all, let’s look forward to the future of a device that connects all. In the meantime consider this, the ROI on mobile and social integration is that your business will still be here in 5 years. Agree?

-Darren

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1 Google+ Integration Allows Domination Over Twitter

  • March 28, 2013
  • Blab It Canada
  • · Google · News
GooglePlus-550x375

Google Plus, the burgeoning social network from search giant Google, recently overtook Twitter in the list of social platforms with the most active users, despite the latter officially winning the crown for fastest growing network for 2012.

Supposedly, 25% of the global internet population actively use Google Plus in one way or another, compared to the 21% on Twitter. Facebook is still very much in the lead, with 51% using it on a monthly basis.

graph1

Google Plus has a number of killer features which are driving its growth and helping it steal precious attention away from the established social networks.

Holistic integration

The key to Google Plus is its deep integration with most other Google products, such as Search, Gmail, Calendar, Drive and Picasa. Instead of using a social network which requires complex integration with other core web tools, or the use of multiple applications to create a single dashboard experience, Google has built a social platform which is woven tightly with our day-to-day experience of the internet.

This has allowed Google Plus to grow rapidly thanks to a seamless usage flow from mobile via Android through to the desktop browser, providing the complete digital toolset most of us have been craving. And we can see Google continue its war of attrition with the recent launch of Google Keep, clearly targeted at overhauling its tepid Tasks functionality and taking on the Evernote and sundry ToDo apps market.

We can also witness this developing social layer by the automatic creation of a Google Plus brand page for any business present in Google Local,  using the model which Yelp and other listings companies have followed in encouraging brands to take control of a pre-built social presence.

Hangouts

A feature which sets Google Plus apart from other social networks is its group video chat tool,Hangouts. Skype has offered this feature for a while but currently charges for it, and has the disadvantage of having to collate contacts’ Skype IDs before being able to make the call. As a freebie, using Hangouts is a no-brainer.

Google+ Hangouts allows free video conferencing for up to 10 people, and are perfect for client or staff meetings, hosting networking sessions, collaboration on projects, augmenting a virtual work environment. You can also “Enable Hangouts On Air” to stream your live hangout publicly on your Google+ profile, your YouTube channel, your website, and of course, to invited guests. If you activate Google+ premium features, the limit increases to 15 participants for both Hangouts and Hangouts On Air. Hangouts are also increasingly being used to broadcast conference panels live on YouTube.

SEO benefits for Google ranking

Given the tight integration between Google Search and Google Plus, it stands to reason that Google rewards social actions from within its social network with better page ranking in Search. This is particularly visible within Google’s personalised search results  – +1 an article and it is pushed up the rankings for people who have you in their Circles. This is highly effective if one of your articles or sites is +1 or posted on Google Plus by someone who has been added to a large number of Circles.

Ensuring your content is submitted to your brand page, or promoted by your staff to their personal Google Plus networks, becomes a valuable activity which directly affects your SEO. If you already push out content or links to your site via Twitter and Facebook, the impact on search visibility is greatly increased by doing the same on Google Plus, validating participation over other social networks.

Authorship rank

Google offers a way to link up your Plus profile and any content you create for websites and blogs you contribute to. This helps to quickly identify content written by recognised topic authorities in Search by displaying their name and face next to the articles, and will promote their content over others. As well as providing a major incentive for bloggers and journalists to use Google Plus, this by default minimises the impact of participation on other social networks such as Twitter and Facebook.
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We can see the effects of this deep integration in the changes to what users are doing on each of the main three social networks. For example, thanks to Google Plus’ Instant Upload in its mobile app,photos taken on smartphones are automatically uploaded, ready to be shared. Seamless features such as these will affect usage, which we can see on the chart below.

Via: Social Media Today

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0 5 Ways Brands are Tone-Deaf on Twitter

  • March 25, 2013
  • Blab It Canada
  • · News · Twitter
Tonedeaftwit

As Twitter increasingly becomes an important tool for brands and their social media strategy it is also increasingly clear that many brands don’t “get” how to optimize their Twitter time.

Seven years after Twitter launched and more than two years since it started to become widely used by businesses and organizations it is still not uncommon to see these Twitter accounts making mistakes. These errors cost them followers, poor reputations and, ultimately, business.

So what are brands doing wrong? Let me count the ways ….

5 Ways Brands are Tone-Deaf on Twitter (and ways they could do things better)

1. Talk too much about themselves: Seems obvious, right? But some brands seem to think that talking about themselves and their products and services is somehow helpful. Even brands who limit this kind of talk to 25 percent of the time are taking a risk and likely getting fewer followers than they could. Better idea: Do a daily or weekly check to see if brand messages are 10 percent or less of the conversation. If not, make it so.

2. Inviting people to connect: The word connection implies a two-way activity and yet most brands that invite people to connect really mean “follow us” because they won’t follow back. Better idea: Say “Follow us” and give people an idea what might be in it for them.

3. Using auto-respond DMs: A direct message (DM) back from a brand implies a form of engagement. And yet more often than not responding to that DM is impossible because the brand has not yet (or may never) follow back. Better idea: Never use auto DMs and go out of your way to follow back many of your followers and get to know them.

4. Not responding to @ messages: If your brand is on Twitter and people talk to you with an @ message you need to respond. Would your brand ignore a phone call or an email from a customer? Better idea: Have whoever manages social set aside time each day to do nothing but respond on various social networks including Twitter (even a simple “thank you” is better than nothing).

5. Allowing anyone to follow the brand account: In their hunger to have more followers some brands allow just about anyone to follow them. If you want to assess a brand’s attitude to Twitter look at who follows the brand. Find too many spammy, porn, “take-this-deal” or incomplete accounts and you know they care more about numbers than people. Better idea: Have your account manager block inappropriate followers.

So, what do you think? Are there other things you’ve seen brands do on Twitter that make you wonder why they’re really there?

Source: Social Media Today

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0 Facebook Hashtags: What Will They Mean for Brands and Users?

  • March 20, 2013
  • Blab It Canada
  • · Facebook · News
copycat

Facebook is shifting into territory occupied by networks like Twitter and Instagram with the re-introduction of a chronological newsfeed and hashtags.

The WSJ reported this last week Facebook is moving to allow users to engage around topics by using a hashtag field in status updates, that would (presumably) be viewable openly by Facebook’s 1 billion users.

Hashtag Facebook

When Facebook introduces the hashtag, it will transform the way people use the platform and, importantly for marketers, the way users engage with brands. The implications of this change have yet to be deeply explored by social media markers. It remains to be seen how open the hashtag network will be, but a Facebook with hashtags could have major implications for how brand marketers work with Facebook.

Brand mentions

Previously, brands were only alerted to mentions of their brand name either via users commenting on brand pages or tagging brands in status updates (only users with public settings). Now, conceivably, brands will be constantly tagged in millions of conversations via Facebook, meaning not only will brand marketers have access to many times the volume of data currently available to do with what they want, they will also be able to encourage more real time conversation, and influence millions more conversations on social media.

Traditional vs. social marketing becomes more blurred 

As Adweek notes, traditional media campaigns have ramped up efforts to encourage users to engage via hashtags on Twitter; now brand marketers will be able to encourage conversations on Facebook, introducing the hashtag to millions more users. Twitter is typically much less popular than Facebook, with approximately 400 million Twitter users versus an estimated 1 billion on Facebook.

Why now? 

Zuckerberg may have fallen in love with hashtags after the famous $1 billion buy out of Instagram in 2012, and as many of you would see in your feed, any friend sending Instagram content to Facebook usually carries a litany of useless hashtags on their update, links currently not clickable. However, many questions remain, as Facebook still has yet to officially confirm the move to hashtags, let alone how the new Facebook ecosystem will work.

What will Facebook hashtags mean for person-to-brand interaction?

Firstly, will brands be able to reply to users in the new Facebook hashtag stream? (Along with other users, as is the case with Twitter.) If the answer is yes, this will create a lot of extra work for those working with and on behalf of brands on Facebook.

Secondly, what does this mean for brand pages on Facebook: will the brand page fall in prominence, and if so, will that leave brands who have invested millions of dollars to build massive communities on Facebook worse off?

Alternatively, will brands on Facebook be able to have more user-brand conversations in real time? What implications could this have with brand marketers providing customer service via social media?

How do hashtags tie into the wider Facebook strategy? 

It will be also interesting to see how Facebook’s layout and newsfeed changes, along with Graph Search, all tie into the new, more open and flexible Facebook and what Mark Zuckerberg‘s strategy will be to sell more advertising. Will Facebook introduce ‘sponsored hashtags’ and trends, and move in on Twitter’s lucrative ‘native’ ad products?

How will hashtags change user behaviour? 

Also worth keeping an eye on is how these changes might discourage users away from the world’s largest social network and toward other platforms. Will the introduction of hasthtags render Twitter irrelevant?

There is no doubt about it: Zuckerberg is making another big gamble with his NASDAQ-listed internet giant. The network’s most interesting days are clearly still ahead.

Source: Social Media Today

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